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At Sumlingo, we strive to ensure customer satisfaction by offering free trials for all our digital products and services. These trials help users evaluate the quality and compatibility of our offerings before committing to a purchase. Free trials are designed to give users firsthand experience of the features and functionality of our services, ensuring they are well-informed before proceeding with a purchase. However, due to the nature of digital goods, providing refunds or credits after a purchase is finalized can be complex and, in many cases, impractical. Our policy aims to strike a balance between user satisfaction and the protection of digital content integrity.
We aim to make our subscription services as user-friendly as possible. To this end, we provide free AI clicks that allow users to familiarize themselves with our AI scoring system. This ensures users are confident in the accuracy and reliability of the system before purchasing a subscription. These free AI clicks are intended to build trust in the system’s ability to deliver accurate and fair results. For mock tests, we offer both full-length and sectional tests with one fully scored test available at no cost. This enables users to assess the AI scoring, understand the test format, and verify system compatibility, helping to address any concerns prior to making a purchase. Our goal is to provide ample opportunities for users to make well-informed decisions.
We understand that there may be instances where users wish to cancel their purchases. To accommodate such situations, we have established clear guidelines. Cancellation or refund requests must be sent strictly within 30 minutes of completing the purchase. These requests should be directed exclusively to help@sumlingo.com to ensure timely processing. Our team is committed to responding promptly to eligible requests. Any request received beyond this 30-minute window will not be considered, and no refund will be issued. This timeframe is essential to maintain the integrity of our services while ensuring fair treatment of all users.
Mock tests that have been purchased are non-refundable, as access to these tests cannot be revoked once granted. Additionally, tests unlocked using codes are also non-refundable. For refund eligibility in such cases, the unlock code provided by the Sumlingo team must remain unused by both the user and any third party. This policy ensures the integrity and security of our services while maintaining a fair approach for all users. Non-refundable items are outlined clearly to avoid confusion and promote transparency in our policies. We encourage users to utilize the free trial features to ensure the service meets their expectations before making a commitment.
Once a cancellation request is approved, it may take up to five business days for the refunded amount to reflect in the user’s account. It is important to note that refunds are processed only for the amount received by Sumlingo. Third-party payment merchants involved in the transaction may deduct fees or commissions, which Sumlingo has no control over. Consequently, the refunded amount may differ from the original payment. Furthermore, any additional charges incurred by the user, such as bank fees or international transaction fees, will not be included in the refund. We advise users to review their payment methods and associated fees before completing a purchase to avoid any unexpected deductions.
Refunds will not be issued for users who miss active promotions or discounts during their purchase. We encourage users to carefully review their orders and consider ongoing offers before making a payment. By proceeding with a purchase, users acknowledge that they have read and agreed to the refund and cancellation policy outlined on www.sumlingo.com. This ensures transparency and mutual understanding between Sumlingo and its users. Our policies are designed to create a fair environment for all users while protecting the integrity of our digital services.
Thank you for your understanding and cooperation. We remain committed to delivering a seamless experience and appreciate your trust in our services. Your feedback is valuable to us, and we continually strive to improve our offerings to better serve your needs.
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